Welcome to Winyates Health Centre Online
Winyates Health Centre Patient Experience Survey 2014/15
The Patient Experience Survey is a way of gathering your feedback. This is your opportunity to tell us what you think and what you would like to see improve.
Your responses will be discussed with the Patient Participation Group (PPG), where we will agree on an action plan to address the issues you have raised.
Complete the survey today by clicking on the image (right).
The NHS wants to ensure that you have the best possible experience of care. The Friends and Family test is a way of gathering your feedback about this experience and helping to drive improvement in services.
Take the Friends and Family test today by clicking on the image (left).
We are now making more use of email and texts to contact patients rather than just letters by post. It is therefore vital that patients ensure they keep us up-to-date if they change their mobile number or email address.
Keeping your contact details up-to-date is now easier than ever. Simply use the "Your Contact Details" button at the bottom of this page, and complete the form.
Alternatively, you can also let us know using Patient Access (online services) by clicking "Update your details".
We will only use your details to contact you about matters directly relating to your care or to inform you of new services aimed at improving the healthcare you receive from us. No patient identifiable information is ever sent via text or email.
Examples of services we are looking to introduce include, text messages to let you know a recent test result came back as normal, text messages to let you know a prescription has been processed, text or email invitations to make an appointment for a review, emailing newsletters to keep patients up-to-date.
Patient Access (Online Services)
You can now send us a message via Patient Access. Handy for when you have a non-urgent enquiry. You will now see a "send a message" option at the bottom of your Patient Access home screen.
There is now also the facility to update your address and phone number too.
If you have not yet signed up for Patient Access please follow the instructions on our Prescriptions page. Sign up today!
Emis Patient Access Apps
Have a Smartphone? Then download the free Patient Access App!
All the features of Patient Access online, available directly on your Smartphone.
Book/cancel/view appointments - repeat prescriptions - change personal details (phone number/home address) - message us -
AND get appointment reminders! If you download the App you can get appointment reminders.
Electronic Prescription Service (EPS)
We are live with EPS, Electronic Prescriptions. If you wish to use it, you will be need to nominate a prefered Pharmacy (where you want us to send your prescriptions to). We can then send your prescription directly and securely to your nominated pharmacy electronically, without the need to print the paper prescription. You will be able to collect your medication from your pharmacy without the need to collect a paper prescription from the surgery.
Don't worry if you do not wish to use this service, you can continue to collect your prescriptions in person from us at the surgery. But, for many patients it makes obtaining medications much easier as they no longer need to visit the surgery to collect a paper prescription. You could for example nominate a pharmacy near your place of work. Order a repeat online, and be able to collect your medication direct from a local chemist saving you time. You can nominate any "EPS" compliant pharmacy, anywhere.
For more information please read this leaflet or visit http://systems.hscic.gov.uk/eps/patients
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(Site updated 22/01/2015)