On Friday 30th May our phone system will be changing – this should not cause any disruption for patients calling the surgery on this day however you will notice a change in the message you hear when calling us, the switch will help us improve patient experience when contacting the surgery!
PATIENT ACCESS IS CHANGING
Over the next few months patient access will be changing, allowing users to have PROXY access for friends and relatives. More information on this service coming soon!
Unfortunately any patients under the age of 16 that are registered with Patient Access can not currently access their accounts. We apologize for any inconvenience this may cause.
The only website the Privacy Notice (below) applies to is the Surgery’s website. If you use a link to any other website from the Surgery’s website then you will need to read their respective privacy notice. We take no responsibility (legal or otherwise) for the content of other websites.
The new way to be seen.
From the 1st November 2017, you may have noticed a change when you ask for an appointment. You may now speak to a 'Healthcare Navigator' who is trained to offer you an appointment with the most appropriate person depending on your need and urgency.
They may ask you a couple of questions in order to navigate you to the person best suited to help you. The Healthcare Navigator is not being nosey, nor will they make any clinical decisions, they have been trained to help you get the most appropriate care, from the most appropriate person.
Healthcare Navigators, like all members of the team, are bound by the same confidentiality rules.
Thank you for your support.
Click here for more information
Fancy Getting Fitter?
Redditch Borough Council offer a wide variety of community exercise sessions including: Parkrun, Couch to 5k, Cycling, Tai Chi, Strength and Balance classes, Escape-pain, over 50's classes, Zumba, Walking Football and more..
Click the link below to find out more.
DKMS - We Delete Blood Cancer
On Tuesday 28th May you will notice members of staff will be wearing red in support of World Blood Cancer Day.
If you wish to register to become a potential blood stem cell donor or find more information then click the below link:
"Crisis in the NHS"
"The governments attempt to scapegoat GPs", read Dr Mark Porter (BMA council chair) response to Prime Minister Theresa May HERE.
Interested in losing weight?
'There's an App for that...' Are you interested in losing weight using an App? Why not take a look here
Safe and Well Checks
Hereford & Worcester Fire and Rescue Service provide fire safety advice to everyone. A free Safe and Well Check can be carried out for the more vulnerable such as the elderly, people living alone and those with reduced mobility. For more information look here
Patient Access (Online Services)
If you have not yet signed up for Patient Access please follow the instructions on our Prescriptions page. Sign up today!
Patient Access overview
We are now making more use of email and texts to contact patients rather than just letters by post. It is therefore vital that patients ensure they keep us up-to-date if they change their mobile number or email address.
Keeping your contact details up-to-date is now easier than ever. Simply use the "Your Contact Details" button at the bottom of this page, and complete the form.
Alternatively, you can also let us know using Patient Access (online services) by clicking "Update your details".
We will only use your details to contact you about matters directly relating to your care or to inform you of new services aimed at improving the healthcare you receive from us. No confidential information is ever sent via text or email.
Is A&E for me?
Get the App!
This mobile app will help you decide if you need medical attention if you are unwell or injured. It provides information about NHS services in Worcestershire.
Patient News Letter
Please take a look at our monthly newsletter or pick a copy up in surgery.
(Site updated 16/05/2019)