Healthcare Navigators

have been trained to help you get the most appropriate care, from the most appropriate person.
See here for more information.

"Crisis in the NHS"

"The governments attempt to scapegoat GPs", read Dr Mark Porter (BMA council chair) response to Prime Minister Theresa May HERE. 

Update your contact details:

Please ensure we have your correct mobile number and email address. Update them here!.

Friends & Family Test

Let us know what you think of the service you receive, complete our simple 2 question F&F test now.

Data sharing

We have added a new area to the website (under "Further Information" on the right hand side) which lists the organistations with which we are required to share data with. Here you will find information on what data is shared and also how, should you wish, you can opt out of your data being shared.

NHS 111

111 is the telephone number to dial when you need urgent (but not emergency) care.


We are now vaccinating all eligible patients, you should receive an invite by text message or letter. 
If you are usually eligible you can now book an appointment via Patient Access or by calling the surgery. 
Please note the following advise from the General Medical Advice and Support Team (GMAST)- NHS England & NHS Improvement – Midlands:
People in the 50-64-year old age group who are NOT in an at risk group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.



Winyates Health Centre is now an 'Amber Hub'. This DOES NOT mean we are open as usual. Some patients will be given appointments to come in however ALL patients will still need to be triaged by telephone in the first instance.
You will not be able to enter the surgery without an appointment and should still call us on 01527 513888.
If you are given an appointment a clinician will give you information on how to gain access to the surgery. You will notice new signage for queuing and enter the building following social distance guidelines.
If you are queuing for Knights pharmacy please queue to the right up the ramp.

Please note we can not accept letters or prescription requests in person. You can email us at or post to us. Prescription requests can be made online, by phone or via your usual pharmacy. We apologise for any inconvenience.



You can still book routine telephone appointments and order your prescriptions - these will be sent electronically to a pharmacy of your choice. Routine sick notes and paper documents will also be sent to you electronically or by post.

See NHS 111 for up to date information on self care and self isolation. 
Every Mind Matters has now released expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (COVID-19) outbreak. It also includes guidance if you’re feeling worried or anxious about the outbreak.
Please visit:

Here2Help is a community action response from the council to help the many vulnerable people across the county who are having to self-isolate. The site is especially beneficial to those who are unable to seek help from family, friends and neighbours. You can request help, volunteer to help and find useful resources.

The site can be found here:

If someone is vulnerable and needs support they can fill in a form at the site above or contact them Monday-Sunday 8am-8pm on 01905 768053

Residents who have received a letter from the NHS asking them to self-isolate for 12 weeks and are deemed extremely vulnerable, can also use this number to request help with care, medicine and support with daily living.

As more clinics begin to re-open please Click here to see the following information regarding out patient appointments.


Patient access has now changed, allowing users to have PROXY access for friends and relatives. More information on this service is available here.

For patients under 16 parents/guardians will need to complete a consent form and show ID. If you are between 11 and 16 and want your own account please inform reception.

Online Consults

Online Consults

We are now offering a online health advice service, you can click here to visit our page where you can complete a form.

Privacy Notice

The only website the Privacy Notice (below) applies to is the Surgery’s website. If you use a link to any other website from the Surgery’s website then you will need to read their respective privacy notice. We take no responsibility (legal or otherwise) for the content of other websites.

Privacy Notice

Healthcare Navigators

The new way to be seen.
From the 1st November 2017, you may have noticed a change when you ask for an appointment. You may now speak to a 'Healthcare Navigator' who is trained to offer you an appointment with the most appropriate person depending on your need and urgency.

They may ask you a couple of questions in order to navigate you to the person best suited to help you. The Healthcare Navigator is not being nosey, nor will they make any clinical decisions, they have been trained to help you get the most appropriate care, from the most appropriate person.
Healthcare Navigators, like all members of the team, are bound by the same confidentiality rules.
Thank you for your support.
Click here for more information

Fancy Getting Fitter?    RedditchBC

Redditch Borough Council offer a wide variety of community exercise sessions including: Parkrun, Couch to 5k, Cycling, Tai Chi, Strength and Balance classes, Escape-pain, over 50's classes, Zumba, Walking Football and more..

Click the link below to find out more.

DKMS - We Delete Blood Cancer

If you wish to register to become a potential blood stem cell donor or find more information then click the below link:

Choose Well

Interested in losing weight?

'There's an App for that...' Are you interested in losing weight using an App? Why not take a look here

Safe and Well Checks

Hereford & Worcester Fire and Rescue Service provide fire safety advice to everyone. A free Safe and Well Check can be carried out for the more vulnerable such as the elderly, people living alone and those with reduced mobility. For more information look here

Patient Access (Online Services)

If you have not yet signed up for Patient Access please follow the instructions on our Prescriptions page. Sign up today! 
Patient Access overview


We are now making more use of email and texts to contact patients rather than just letters by post. It is therefore vital that patients ensure they keep us up-to-date if they change their mobile number or email address.

Keeping your contact details up-to-date is now easier than ever. Simply use the "Your Contact Details" button at the bottom of this page, and complete the form.
Alternatively, you can also let us know using Patient Access (online services) by clicking "Update your details".

We will only use your details to contact you about matters directly relating to your care or to inform you of new services aimed at improving the healthcare you receive from us. No confidential information is ever sent via text or email.

 Is A&E for me?

Get the App!

This mobile app will help you decide if you need medical attention if you are unwell or injured. It provides information about NHS services in Worcestershire.  


Patient News Letter

Please pick a copy up in surgery or view here

(Site updated 21/10/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website