The quickest and easiest way to order prescriptions is through Patient Access

You can also book prescriptions in a number of different ways, including the NHS App and handing in your prescription slip to reception.

Prescriptions.

How to order your prescription, and when to collect it.

How to order your repeat prescription.

 

Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time. 

If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways.

Please note that it usually takes 72 working hours for prescriptions to be processed and a further 1-2 days to dispense at your local pharmacy. You can find examples of this in the section below to help you work out when to expect your prescription to be ready.

Ordering your prescription via phone

The prescriptions line will be open 9am - 11am and 2pm - 3pm. Please call 01527 513888 and press option 2.

Ordering your prescription online

The quickest way to order your prescription is via Patient Access. We’ll need to create a Patient Access account for you, if you don’t have one already - so if you’d like us to do so, please get in touch with the Surgery and we’ll help you get registered.

Please be aware if you order your prescription online you will need to log back in the following day to check your request has been approved.

Other ways to order

There are other ways to get your prescription, which you can find below:

  • By Hand – Drop your repeat slip in at reception with the required items clearly marked.

  • By Post – Send it to us with a stamped addressed envelope if you want us to post it back to you.

Most pharmacies operate a home delivery service now. Simply request your prescription from us then notify your pharmacy. They will collect the prescription and bring the items to your home. Please note - we are not responsible for ensuring any delivery to your home.

How long will my prescription take to arrive?

 

Under normal circumstances, it takes 72 working hours for prescriptions to be processed and a further 1-2 days to dispense at your local pharmacy.

Here’s when you can expect your prescription to be available, depending on when you order:

  • Ordered by noon Monday - ready to collect from noon Thursday

  • Ordered by noon Tuesday - ready to collect from noon Friday

  • Ordered by noon Wednesday - ready to collect from noon Monday

  • Ordered by noon Thursday - ready to collect from noon Tuesday

  • Ordered by noon Friday - ready to collect from noon Wednesday

It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.

Common Queries

 

My medication isn’t on repeat.

If you require medication that you cannot see on Patient Access please first check the NHS App. If nothing shows here, contact your local pharmacy with proof of your previous prescriptions. Please be advised this can take up to 3 working days - so please make sure to ask well in advance to make sure you don’t run out of your required medication.

What happens if I miss my checkup?

We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.

I need to request a medication I only use occasionally.

Please let us know the name of the medication requested and reason why it is being requested. For example stating “eczema cream” is not very specific and this will lead to delay in medication being issued - so please use the right names wherever you can.

I’ve requested my medication early, but it’s been rejected.

We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.

I’m having problems with my medication, or have decided to stop.

Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

How much will my prescription cost?

There are standard NHS prescription charges, as shown below:

  • Prescription (per item): £9.35

  • 12-month prepayment certificate (PPC): £108.10

  • 3-month PPC: £30.25

For more information on prepayment certificates, ask your pharmacy.